Shipping policy

Thank you for shopping with Qpopup.

This Shipping Policy explains our order processing times, shipping costs, estimated delivery times, tracking procedures, address requirements, and other shipping-related information for orders placed through our official website, www.qpopup.com.

This policy applies to eligible orders shipped within the United States.

1. Shipping Destination

Qpopup currently provides shipping services for eligible orders delivered to addresses within the United States.

Customers are responsible for entering a complete and accurate delivery address during checkout.

Shipping availability may depend on the destination address, carrier service coverage, product availability, and other order details.

2. Shipping Currency

All shipping charges and order amounts covered by this policy are displayed in United States Dollars (USD).

3. Shipping Cost

Qpopup offers free standard shipping on all eligible orders shipped within the United States.

There is no minimum order value required to qualify for free standard shipping.

The shipping cost displayed during checkout will be the applicable shipping charge for your order.

4. Order Cutoff Time

Our daily order cutoff time is:

12:00 AM Eastern Time (ET)

Orders are processed on business days only.

Orders placed on weekends, holidays, or outside normal processing days will begin processing on the next available business day.

5. Order Processing Time

Orders are generally processed within:

1–3 business days

Business days are Monday through Friday, excluding Saturdays, Sundays, and applicable public holidays.

Processing time includes:

• Payment authorization
• Order verification
• Product preparation
• Packaging
• Transfer of the package to the shipping carrier

Processing time is separate from shipping transit time.

Orders requiring additional payment, address, or security verification may take longer to process. We may contact you using the email address or phone number provided during checkout if additional information is required.

6. Estimated Transit Time

After an order has been processed and transferred to the shipping carrier, the estimated transit time is:

6–9 business days

Transit days are Monday through Friday, excluding weekends and applicable carrier holidays.

Transit time begins after the package has been dispatched. It does not include order processing time.

7. Total Estimated Delivery Time

The total estimated delivery time for eligible United States orders is:

7–12 business days

This estimate consists of:

• Order processing: 1–3 business days
• Shipping transit: 6–9 business days

Delivery estimates are not guaranteed delivery dates.

Actual delivery times may vary depending on the destination, carrier operations, weather conditions, transportation interruptions, holidays, address issues, order verification, or other circumstances outside Qpopup’s reasonable control.

8. Shipping Carriers

Orders may be shipped through available postal services, shipping carriers, or logistics partners.

The carrier used for an order may vary based on:

• Delivery destination
• Product type
• Package size and weight
• Carrier availability
• Delivery service coverage

Customers generally cannot select a specific carrier unless that option is expressly displayed during checkout.

9. Order Tracking

Once your order has been shipped, we will send a shipping confirmation email to the email address provided during checkout.

The shipping confirmation may include:

• Your tracking number
• The shipping carrier
• A tracking link
• Available shipment updates

Tracking information may take 24–72 hours to update after the shipping confirmation is sent.

A delay in the first tracking update does not necessarily mean that the package has not been shipped.

10. Accurate Shipping Information

Customers must provide a complete and accurate shipping address during checkout.

Please review the following information carefully before submitting your order:

• Recipient’s full name
• Street address
• Apartment, suite, or unit number
• City
• State
• ZIP code
• Phone number
• Email address

Qpopup is not responsible for delays, failed deliveries, or additional carrier charges caused by incomplete or inaccurate information provided by the customer.

11. Address Changes

Contact us as soon as possible if you need to change your shipping address.

We will attempt to assist with address changes before the order is processed or shipped, but changes cannot be guaranteed.

Once an order has been transferred to the carrier, Qpopup may be unable to change the delivery address.

Customers should not submit a second order solely to correct an address without first contacting customer support.

12. Split Shipments

An order containing multiple products may be shipped in more than one package.

Split shipments may occur because:

• Products are prepared from different facilities
• Products become ready for shipment at different times
• Package size or carrier restrictions require separate shipments

When an order is shipped in multiple packages, each package may have a separate tracking number and may arrive on a different date.

Customers will not be charged additional standard shipping fees solely because an order is divided into multiple shipments.

13. Shipping Delays

Although we work to meet the estimated delivery time, delays may occasionally occur because of circumstances outside our reasonable control, including:

• Severe weather
• Carrier service interruptions
• Transportation delays
• High seasonal shipping volume
• Public holidays
• Customs or security inspections, when applicable
• Incorrect or incomplete delivery information
• Natural disasters
• Labor disruptions
• Other unforeseen events

A carrier delay does not automatically indicate that a package is lost.

Please allow the carrier a reasonable amount of time to complete delivery before contacting us for assistance.

14. Delayed Tracking or Delivery

If your tracking information has not updated for several business days, or your package has not arrived within the estimated delivery period, contact us at hello@qpopup.com.

Please include:

• Your full name
• Your order number
• Your tracking number
• The delivery address
• A brief description of the issue

We will review the available tracking information and, where appropriate, contact the carrier or logistics provider.

15. Lost Packages

A package may be considered potentially lost when tracking shows no meaningful movement for an extended period or when the carrier confirms that the shipment cannot be located.

If you believe your package is lost, please contact us with your order and tracking information.

Qpopup may conduct an investigation with the carrier before providing a resolution.

Depending on the circumstances and investigation outcome, an appropriate resolution may include:

• Continued carrier investigation
• Replacement shipment
• Refund
• Other reasonable assistance

The available resolution may depend on product availability, carrier findings, tracking records, and applicable law.

16. Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it, please:

1. Verify the delivery address shown in your order confirmation
2. Check around the delivery location
3. Ask household members, neighbors, building staff, or reception staff
4. Check whether the carrier left the package in a secure location
5. Contact the carrier for delivery details

If the package still cannot be located, contact Qpopup as soon as possible.

We may request additional information and review the delivery confirmation with the carrier.

A carrier’s delivered status may require investigation before a replacement or refund can be considered.

17. Damaged Packages

If your package or product arrives damaged, contact us as soon as possible.

Please provide:

• Your order number
• Clear photographs of the damaged product
• Photographs of the outer packaging
• Photographs of the shipping label
• A brief description of the damage

Please retain the product and packaging until our customer support team has reviewed the issue and provided instructions.

Damaged or defective products will be handled according to our Return and Refund Policy.

18. Incorrect Products

If you receive a product that is different from the product shown in your order confirmation, contact us at hello@qpopup.com.

Please include your order number and clear photographs of the product received.

Do not return the product until our customer support team provides return instructions.

19. Refused and Undeliverable Packages

Packages may be returned to the sender when:

• The delivery address is incomplete or incorrect
• The recipient cannot be located
• Delivery is refused
• The package is not collected
• The carrier cannot complete delivery
• The recipient fails to respond to carrier notices

If a package is returned to us, we will review the order after the returned package has been received.

Original shipping expenses, return-to-sender fees, carrier charges, or reshipping costs may apply when the delivery failure was caused by inaccurate information or actions of the recipient.

Any applicable charges will be communicated before reshipment or deducted from an eligible refund where permitted by applicable law.

20. Order Cancellations

Contact us as soon as possible if you need to cancel an order.

We will attempt to assist, but cancellation is not guaranteed after an order has entered processing or has been shipped.

Once the order has shipped, it must be handled under our Return and Refund Policy after delivery.

21. Returns and Exchanges

Shipping-related returns and exchanges are governed by our Return and Refund Policy.

Customers are responsible for obtaining and paying for the return shipping label unless Qpopup confirms another arrangement or applicable law requires otherwise.

Qpopup does not charge a restocking fee for approved returns.

Approved refunds are processed within 3 business days after the returned product has been received, inspected, and approved.

22. Customer Service

For questions about order processing, shipping, tracking, delivery, damaged packages, or missing shipments, please contact us:

Brand Name: Qpopup
Website: www.qpopup.com
Email: hello@qpopup.com
Phone: +1 856-798-0832

Business Address:
12 Quincy St
Cambridge, MA 02138
United States

Customer Service Hours:
Monday–Friday: 9:00 AM–6:00 PM ET
Saturday–Sunday: Closed

We aim to respond to customer inquiries within 1–2 business days.