Payment Terms

These Payment Terms explain the payment methods, currency, payment processing, billing verification, authorizations, refunds, and payment-related procedures applicable to purchases made through QPOPUP.

These terms apply to orders placed through our official website, www.qpopup.com.

1. Accepted Payment Methods

QPOPUP accepts secure payment methods made available during checkout, which may include:

Credit and Debit Cards

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Diners Club

Digital Wallets and Accelerated Checkout

  • Apple Pay
  • Google Pay
  • Shop Pay

Other Payment Methods

  • PayPal

The payment options available for a specific order are displayed during checkout. Availability may vary depending on your device, browser, location, order details, and payment provider.

Only the payment methods displayed at checkout are available for your order. Payment must be successfully authorized before an order can be processed or fulfilled.

2. Currency and Pricing

Unless otherwise stated, all prices displayed on the QPOPUP website are listed in United States Dollars (USD).

Before completing your purchase, the checkout page will display the applicable order total, which may include:

  • Product prices
  • Shipping charges, when applicable
  • Promotional discounts
  • Applicable sales taxes

If your card or payment account uses a currency other than USD, your bank, card issuer, or payment provider may convert the transaction into your account currency.

Your financial institution may apply its own exchange rate, foreign transaction fee, or currency conversion fee. These charges are determined by your financial institution and are not collected or controlled by QPOPUP.

3. Secure Payment Processing

Payments placed through QPOPUP are processed through Shopify and supported payment service providers.

Payment details are transmitted through the secure checkout and payment processing systems used by Shopify and the selected payment provider.

QPOPUP does not directly store your complete credit card or debit card number on our website or servers. Complete payment card information is handled by the applicable payment processor in accordance with its security procedures.

Customers should never send complete card numbers, card security codes, payment account passwords, or other sensitive payment credentials to QPOPUP by email or through a contact form.

4. Payment Authorization and Capture

When you place an order, your payment method may be authorized or charged according to the payment method selected and our payment processing settings.

A payment authorization confirms that sufficient funds or credit may be available for the transaction. In some cases, your bank or payment provider may display a temporary authorization hold before the payment is fully captured.

A temporary authorization hold is not necessarily an additional or duplicate charge. The time required to release an authorization hold is determined by your bank or payment provider.

Orders will not be prepared, fulfilled, or shipped unless the required payment authorization has been successfully completed.

5. Billing Verification and Fraud Prevention

To help protect customers and reduce unauthorized transactions, the billing information entered during checkout should match the information associated with the selected payment method.

QPOPUP may review, place on hold, or cancel an order when:

  • Payment cannot be authorized
  • Billing information is incomplete or appears inaccurate
  • The transaction is identified as potentially high risk
  • The payment provider flags the transaction
  • Important order or customer information cannot be verified
  • Unauthorized payment activity is suspected

We may contact you using the email address or phone number provided with your order when additional verification is reasonably required.

QPOPUP will not request your complete card number, card security code, or payment account password by email.

If an order is canceled for payment verification or security reasons, we will notify you when reasonably possible. Any captured payment will be refunded to the original payment method.

6. Failed or Declined Payments

If your payment is declined, the order will not be processed until a valid payment has been successfully completed.

A payment may be declined for reasons including:

  • Incorrect card or billing information
  • Insufficient funds or available credit
  • An expired payment method
  • Restrictions placed by your bank or card issuer
  • Fraud prevention or security controls
  • Technical issues involving the payment provider

Please verify the information entered during checkout or contact your bank, card issuer, or payment provider for additional assistance.

QPOPUP generally cannot see or override the specific reason a financial institution declines a payment.

7. Discounts and Promotional Codes

Promotional codes must be entered during checkout before payment is completed.

Unless otherwise stated:

  • Only one promotional code may be used per order
  • Promotional codes cannot be applied after an order has been completed
  • Promotional codes cannot be exchanged for cash
  • Discounts apply only to eligible products and orders
  • Expired, invalid, or ineligible codes will not be accepted

Promotions may be subject to additional terms displayed with the applicable offer. The final discount and order total will be shown during checkout before payment is submitted.

8. Pricing or Checkout Errors

We make reasonable efforts to display accurate prices and checkout information.

If an obvious pricing, discount, technical, or payment processing error affects an order, QPOPUP may contact you to correct the issue or cancel the affected order.

If payment has already been collected for an order that is canceled due to an error, the applicable amount will be refunded to the original payment method.

9. Order Confirmation

After payment is successfully submitted, an order confirmation will be sent to the email address provided during checkout.

Please review the confirmation carefully and contact us promptly if you notice an error involving:

  • Your shipping address
  • Your email address or phone number
  • Product selection
  • Size, color, or quantity
  • The amount charged

Receiving an order confirmation does not guarantee that the order has shipped. A separate shipping confirmation containing tracking information will be sent after the order has been dispatched.

10. Cancellations and Refunds

Approved refunds are issued to the original payment method used for the purchase.

After QPOPUP processes a refund, your bank or payment provider may require additional time to post the funds to your account. Processing times vary by financial institution and are outside QPOPUP’s direct control.

Order cancellations, returns, refund eligibility, return shipping responsibilities, and refund processing procedures are governed by our Return and Refund Policy.

Shipping charges, promotional discounts, and other order adjustments will be handled according to the terms disclosed during checkout and in the applicable store policies.

11. Duplicate or Pending Charges

In some cases, a temporary authorization may appear alongside a completed charge. This can look like a duplicate transaction even though one entry is only a pending authorization.

Pending authorizations are usually released by the bank or payment provider according to its own processing schedule.

If two completed charges remain on your account for the same order, please contact QPOPUP with your order number and relevant transaction information so we can review the issue.

Do not send complete card numbers or card security codes.

12. Unauthorized Transactions and Payment Disputes

If you believe that a QPOPUP transaction was unauthorized, duplicated, or incorrectly charged, please contact us so we can investigate.

You may also contact your bank, card issuer, or payment provider directly. Contacting QPOPUP first is encouraged when appropriate, but it does not limit any rights you may have through your payment provider or applicable law.

When contacting us, please provide:

  • Your order number
  • The name and email address used for the order
  • The transaction date
  • The amount in question
  • A brief description of the issue

For security reasons, do not provide your complete card number, card security code, online banking password, or payment account password.

13. Chargebacks

A chargeback is a payment dispute submitted through a bank, card issuer, or payment provider.

When a chargeback is submitted, QPOPUP may provide relevant order and transaction records to the payment provider, including:

  • Order confirmation records
  • Payment records
  • Shipping and tracking information
  • Delivery confirmation
  • Customer communications
  • Applicable store policies

The bank, card issuer, or payment provider is responsible for reviewing and deciding the outcome of the dispute.

14. Contact Information

For questions concerning payments, billing, order charges, refunds, or transaction security, please contact us:

Brand Name: QPOPUP
Website: www.qpopup.com
Email: hello@qpopup.com
Phone: +1 856-798-0832

Business Address:
12 Quincy St
Cambridge, MA 02138
United States

Customer Service Hours:
Monday–Friday: 9:00 AM–6:00 PM ET
Saturday–Sunday: Closed

We aim to respond to customer inquiries within 1–2 business days.