Refund policy

Thank you for shopping with Qpopup.

This Return and Refund Policy explains the conditions, procedures, time limits, costs, exchanges, and refund processing applicable to purchases made through our official website, www.qpopup.com.

This policy applies to eligible orders delivered within the United States.

1. Return Eligibility

Qpopup accepts returns of eligible products, including returns related to:

• A change of mind
• Incorrect size or fit
• An unwanted product
• A damaged or defective product
• An incorrect product received
• A product that is materially different from the item ordered

To qualify for a standard return, the product must meet all of the following conditions:

• The return request is submitted within 30 calendar days after the order was delivered
• The product is new, unused, unworn, unwashed, and unaltered
• All original tags, labels, accessories, and protective materials remain attached
• The product is returned in its original packaging when reasonably possible
• The product does not show signs of wear, washing, stains, odors, makeup, perfume, damage, or alteration
• Valid proof of purchase or the Qpopup order number is provided

Products that do not meet these conditions may be refused and returned to the customer.

These condition requirements do not prevent customers from contacting us about products that arrived damaged, defective, or incorrect.

2. Return Window

Return requests must be submitted within 30 calendar days from the date of delivery.

The delivery date shown by the shipping carrier’s tracking information will generally be used to determine the start of the return period.

Return requests submitted after the 30-day return window may not be accepted unless required by applicable law.

3. How to Request a Return

To request a return, contact Qpopup before sending the product back.

Please email hello@qpopup.com and include:

• Your full name
• Your order number
• The email address used when placing the order
• The product you want to return
• The reason for the return
• Photographs or video when the product is damaged, defective, or incorrect

Our customer support team will review your request and provide return instructions, including the approved return address when applicable.

Please do not send a product back without first contacting us. Returns sent without authorization or to an incorrect address may be delayed, refused, or lost.

The business address shown in our Contact Information section is not automatically the return address. Always use the return address provided by our customer support team.

4. Return Method

Approved returns must be sent by mail.

Qpopup does not currently accept returns:

• In a physical store
• At a drop-off location
• Through an unapproved third-party return service

Customers should use a reliable and trackable shipping service when returning a product.

Please retain your shipping receipt and tracking information until the return and refund process has been completed.

5. Return Shipping and Return Labels

Customers are responsible for obtaining the return shipping label and paying the return shipping cost.

Qpopup does not generally provide prepaid return labels.

Return shipping costs are paid directly by the customer to the selected shipping carrier and are not normally reimbursed or included in the refund.

This applies unless:

• Qpopup confirms a different arrangement in writing
• Applicable law requires a different arrangement

Qpopup is not responsible for returned packages that are lost, delayed, damaged, or delivered to an incorrect address while being shipped back to us.

We strongly recommend using a trackable shipping service.

6. Damaged, Defective, or Incorrect Products

Please inspect your order promptly after delivery.

If you receive a product that is damaged, defective, incorrect, or materially different from what you ordered, contact us as soon as possible and within the 30-day return period.

Your email should include:

• Your order number
• A description of the issue
• Clear photographs of the product
• Photographs of the packaging and shipping label when relevant

Do not discard, alter, wash, wear, repair, or return the product until our customer support team has reviewed the issue and provided instructions.

After reviewing the information, we may offer an appropriate resolution, such as:

• A replacement
• An exchange
• A refund
• Other reasonable assistance

The resolution offered will depend on the circumstances, available inventory, supporting information, and applicable law.

7. Exchanges

Qpopup accepts exchanges of eligible products within 30 calendar days after delivery.

Exchange products must satisfy the same return eligibility and condition requirements described in this policy.

To request an exchange, contact hello@qpopup.com before returning the original product.

Please provide:

• Your order number
• The product being returned
• The requested replacement size, color, or product
• The reason for the exchange

Exchanges are subject to product availability.

If the requested replacement is unavailable, we may offer another available option or issue an eligible refund to the original payment method.

Customers are responsible for the cost of shipping the original product back to Qpopup. Any additional shipping charge or price difference related to the replacement will be disclosed before the exchange is processed.

We do not charge a restocking fee or separate exchange handling fee.

8. Return Inspection

After an approved return is delivered to the designated return address, our team will inspect the product.

The inspection may include confirming:

• The returned product matches the original order
• The return was submitted within the return window
• The product is in new and eligible condition
• Original tags, labels, packaging, and accessories are included
• The product has not been worn, washed, damaged, altered, or used
• The return complies with the instructions provided

We will notify you if the return is approved or if additional information is required.

If a return is not approved because it does not comply with this policy, we may contact you regarding the available options.

9. Refund Processing

After an eligible return has been received, inspected, and approved, Qpopup will process the refund within 3 business days.

Refunds are issued to the original payment method used for the order.

The approved refund generally includes:

• The eligible product purchase price
• Applicable taxes charged on the refunded product

Original shipping charges, if any, are generally non-refundable unless:

• The return results from a confirmed Qpopup error
• The product was confirmed to be damaged, defective, or incorrect
• Applicable law requires the shipping charge to be refunded

Promotional discounts and order-level discounts may be recalculated when only part of an order is returned.

10. Time Required to Receive a Refund

Qpopup processes approved refunds within 3 business days after the return is approved.

After the refund has been submitted, your bank, card issuer, PayPal, Shop Pay, or other payment provider may require additional time to display the funds in your account.

This additional posting time is determined by the payment provider and is outside Qpopup’s direct control.

If you have not received the refund after receiving our refund confirmation, please:

1. Review the original payment account used for the order
2. Contact your bank, card issuer, or payment provider
3. Contact Qpopup if further assistance is required

11. Restocking Fees

Qpopup does not charge a restocking fee for approved returns.

However, customers remain responsible for return shipping costs as explained in this policy.

12. Order Cancellations

Contact us as soon as possible if you need to cancel or change an order.

We will attempt to assist, but order cancellations and changes are not guaranteed after an order has entered processing or has been shipped.

If an order has already shipped, it must be handled through the standard return process after delivery.

Approved refunds for canceled orders will be issued to the original payment method.

13. Refused and Undeliverable Packages

Packages refused by the recipient or returned because of an incomplete, incorrect, or undeliverable address may be treated as returns after they are received and inspected.

Any original shipping costs, return-to-sender charges, or carrier fees may be deducted from the refund when permitted by applicable law and when the delivery problem was caused by inaccurate information supplied by the customer.

Please review your shipping information carefully before completing checkout.

14. Refunds to the Original Payment Method

Refunds can only be issued to the original payment method used for the purchase.

We cannot normally issue an eligible card refund to:

• A different card
• A different bank account
• A different PayPal account
• Cash
• An unrelated third party

If the original payment account is closed or unavailable, the customer should contact the relevant bank or payment provider for assistance.

15. Contact Information

For questions about returns, exchanges, damaged products, incorrect products, or refunds, please contact us:

Brand Name: Qpopup
Website: www.qpopup.com
Email: hello@qpopup.com
Phone: +1 856-798-0832

Business Address:
12 Quincy St
Cambridge, MA 02138
United States

Customer Service Hours:
Monday–Friday: 9:00 AM–6:00 PM ET
Saturday–Sunday: Closed

We aim to respond to customer inquiries within 1–2 business days.